Back
TROUBLESHOOTING
Unable to invite a user
We've listed some of the common reasons you may have when you are unable to add a new user
Common reasons why you can't invite a user
- You're account is full:
You'll need to upgrade you account subscription to add more users in Settings>Billing
- Email already exists but user isn't showing in your account:
If a user signs up separately and domain registration isn't turned on then they will create a new company in Team Today not linked to your own.
Contact support@team-today.com to have the user moved to your account.
- User hasn't accepted an invite:
When you add a user an invite is sent, the receiver must accept the invite, find out more here
Robin Gibson
Co-Founder and Director of Design