Team-Today

Users must click on an email invite to join your company in Team Today unless you have domain linking on (which lets users who share your email address join automatically)

Error message when a user is unable to login

‍

Check the user clicked an email invite from Team Today first:
‍When users are added to Team Today they receive an email invite. Users need to click the link in the email to join your company in Team Today. If they didn't receive an email invite check that, it hasn't gone into the Spam folder or is being blocked by your IT Spam filter.
‍
Google user has tapped login before receiving an invite
We have some steps further down the page to resolve this.
‍
Using the wrong login:
‍Ensure they are using the login method they signed up with either Office 365, Google or a manual account creation

An error can occur during Google registration if a user has accidentally clicked login prior to accepting an invite.

To reconcile this:

In Google Chrome tap the three small vertical dots in the top right of chrome.
Tap Delete Browsing Data
This will launch a Delete Browsing Data window in Google Chome.
At the top of this window tap the Advanced Tab
Select Cookies and other site data and choose the last hour at the top or more if you tried signing into Team Today longer than that.
Tap Delete data
Go back to your email
Find the email invite from Team Today and tap “Join Team”
You will be taken to app.team-today.com to complete your registration. Agree to the terms and conditions checkbox and then tap Log in with Google.
Google login will ask you to choose an account to use with Team Today. Ensure you select the account linked to the  email invite.
Follow the instructions on screen.
Google will ask you to confirm permissions to access your Google Calendar. Tap the checkbox to allow Team Today to add bookings to your work calendar.
You should be logged in.

If you are still having issues contact support@team-today.com, we do offer a free onboarding service to get all team members added.

‍