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Support/Troubleshooting/Can't login to Teams app

Can't login to teams app

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If you are having issues logging into the Microsoft Teams app there are some tips below to try. If you are still unable to login after following these contact support@team-today.com

Team Today open in Microsoft Teams, with the pop out and reload icons highlighted in the top right
The pop out menu is in the top right, logging in via this can quickly resolve log in issues

Issue with logging in on the desktop Team Today app

We have occasional reports from our users that they cannot log into Team Today with Microsoft Teams.

This happens very infrequently, and ONLY on the Teams desktop app

In most instances you can resolve by:‍

  1. Navigate to the Team Today App within MS Teams
  2. Click Pop out tab (top right corner of Teams, icon with the diagonal arrow)
  3. Login as normal via the Pop out tab‍
  4. Navigate back to the regular tab and click Reload Tab (top right corner with circular arrow)
  5. You should be logged in now

Other potential solutions

  • Sign out of office.com: go to office.com and sign out in the top right. Then log out of teams and resign back in.
  • Restart your machine: Restarting your machine can sometimes help resolve issues with logging in
  • Ensure your email address matches your primary Microsoft email address: Ask an IT admin to check that your Microsoft 365 email address matches exactly the email address that was added to Team Today
  • Switch tabs in Teams: Try alternating between a couple of tabs within MS teams i.e chat, calendar etc before returning to the Team Today tab
  • Check you can log in on the website: Go to app.team-today.com and try logging in. If you can log in successfully then the issue is likely with the Teams authentication process. Email support@team-today.com and we'll look further into it.

Messages you might see

  • "Admin approval needed." Your organisation has to approve Team Today before people can sign in. In Teams, a button to request admin approval appears below the sign-in button: an IT admin can use it to approve Team Today for everyone. You can also sign in at app.team-today.com instead. See Add the Microsoft Teams app for more about admin consent.
  • "Failed to log in with Microsoft" or "Authentication with Microsoft has not been completed": the Microsoft sign-in didn't finish, often because the sign-in window was closed. Select Log in with Microsoft 365 again and complete the steps in the window that opens.
  • "No account registered." or "There has been an error registering you." Your Microsoft account isn't registered with Team Today. If your company already uses Team Today, ask a colleague or an IT admin for an invite, and check it was sent to your Microsoft 365 email address. Otherwise select Register a new account.
  • "Sign-in needs additional steps" or a message asking you to open Team Today at app.team-today.com: Microsoft needs an extra step that can't be completed inside Teams. Open app.team-today.com in your browser and sign in there, then go back to Teams.
  • More than one Microsoft account: if you're signed in to several Microsoft accounts, Team Today shows a Log in with Microsoft 365 button for each one, with its email address underneath. Choose the account whose email address matches your Team Today account.
  • Your access has been switched off: if an admin has switched off Access to Team Today on your Edit user page, you can't log in. Ask an admin to switch it back on.
  • "Your account has been deleted": an admin has deleted your account. Ask a company admin to restore you from the Deleted users page.