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New user unable to log in
Unable to invite a user
Invited user unable to log in
Can't login to teams app
Unable to book a desk

TROUBLE SHOOTING

Unable to invite a user

We've listed some of the common reasons you may have when you are unable to add a new user
Email address already taken means a user has signed up separately to your team

Common reasons why you can't invite a user

  • You're account is full: You'll need to upgrade you account subscription to add more users in Settings>Billing
  • Email already exists: To move users between teams go to user settings, find out how here
  • Email already exists but user isn't showing in Team Today: If a user signs up separately and domain registration isn't turned on then they will create a new company in Team Today not linked to your own. You can turn this on in Company Settings.
  • User hasn't accepted an invite: When you add a user an invite is sent, the receiver must accept the invite, find out more here
Robin Gibson
Co Founder